Return & Exchange Policy

Effective Date: September 11, 2025
Company: HLICE Software Development Services
Website: https://hlicesoftdevservices.com
Address: LOT40 BLOCK6 ALDEA HOMES PUROK 6, CANGMATING NEGROS ORIENTAL 6201 Philippines
Email: support@hlicesoftdevservices.com
Phone: +639159997044

1. Applicability

This policy applies to all digital courses, software services, and educational materials purchased from HLICE Software Development Services.

2. Eligibility for Returns

Due to the digital nature of our products, returns are only eligible under the following circumstances:

• Course access credentials or materials were not delivered after successful payment.
• Technical issues prevent access that cannot be resolved by support.
• Duplicate purchase made in error.

3. Requesting a Return or Exchange

To request a return or exchange, contact our support team at support@hlicesoftdevservices.com within 5 business days of purchase. Include:

• Order or transaction ID
• Reason for return or exchange
• Proof of payment

4. Processing Returns

Approved returns will be refunded via the original payment method within 7–10 business days. Exchange requests will be processed by granting access to the corrected or alternative course/service.

5. Non-Refundable Items

The following are generally non-refundable:

• Courses or digital materials once access credentials have been delivered
• Services that have already been rendered
• Third-party software purchased through HLICE Software Development Services

6. Technical Support

Our support team is available to assist with technical difficulties. Contact support@hlicesoftdevservices.com or +639159997044.

7. Modifications

HLICE Software Development Services reserves the right to modify this Return & Exchange Policy at any time without prior notice. Customers are encouraged to review the policy regularly.